Privacy Policy

Effective Date: August 1, 2024

Aldora Health ("we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit our website, www.aldora.ca (the "Website"), and interact with our services.

1.  Information We Collect

When you use our Website and services, we collect the following types of information:

  • Personal Information is information that relates to you. Specifically, we may collect and process the following information:

    • Personal identifiers, such as your name, address, email address, telephone number.

    • Web use information, such as IP address, website, other unique identifiers associated with you, your computer or other mobile device, your internet or other electronic network activity.

    • Other information voluntarily provided to us by you when contacting us through the Website or responding to calls to action on the Website, e.g., user submissions, subscription requests, requests for further information about our services, and quiz responses.

  • Non-Personal Information is information that does not relate to you, such as aggregated, de-identified, or anonymous data. This type of information gives us insights regarding, for example, how visitors use the Website and which sections are of interest. This information is used for our commercial purposes, including to ensure the effectiveness of our Website, email communications and that marketing efforts continue to appeal to existing and potential clients and collaborators. Additionally, we may collect aggregate or anonymized demographic information while providing services to our clients, such as demographic information about an audience’s particular interests.

 

2.  How We Collect Your Information

Information You Provide

We collect information you voluntarily and manually provide when you use our Website, such as when you purchase or access services or certain content on our Website, sign up for our email list or newsletter, submit a form, send us questions, or interact with us through this Website such as quiz responses and any feedback, questions or communications you send to us. Some of the information you manually provide may be personal information, such as your name or email address.

Usage Data

We automatically collect certain information about your device and how you interact with our Website, including Device Information, such as IP address, browser type, operating system, and device type, and Usage Information such as pages you visit, time spent on pages, links clicked, and other interactions with our Website. Information received from your device typically is not, in and of itself, personally identifiable. However, we may combine it with other information that does identify you.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website and provide you with tailored information upon each visit. Cookies are a common part of many commercial websites that allow small text files to be sent by a website, accepted by a web browser and then placed on your hard drive as recognition for repeat visits to the Website. Every time you visit the Website, our servers, through cookies, pixels and/or GIF files, collect basic technical information such as your domain name, the address of the last URL visited prior to clicking through to the Website, and your browser and operating system. We may also use third party analytical tools (e.g. Google Analytics) to analyze activities on and use of the Website to improve the navigation, content, and design of the Website. You can control the use of cookies through your browser settings. You do not need to enable cookies to visit the Website; however, some parts of the Website and some services may be more difficult or impossible to use if cookies are disabled. Some cookie files remain on your computer’s hard drive unless and until you manually delete the file.

3.   How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Improving Services: To deliver, maintain, and improve our Website and services.

  • Communication: To respond to your inquiries, send you updates, newsletters, and other information related to our services.

  • Analytics: To analyze usage patterns and improve our Website’s functionality and user experience.

  • Compliance: To comply with legal obligations and protect our rights and interests.

4.   How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors and service providers who perform services on our behalf, such as hosting, data analysis, and email delivery.

  • Legal Requirements: When required by law or in response to a legal process, or to protect the rights, property, and safety of Aldora Health, our users, or others.

  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

5.  Your Choices

Email Communications

You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in the email. Even if you opt-out, we may still send you non-promotional emails related to your use of our services.

Cookies

Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies. However, doing so may affect the functionality of our Website.

6.  Data Security

We understand that the security of your information is extremely important. We implement appropriate administrative, physical, technical and organizational safeguards to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. It is important to keep in mind, however, that no security measures are absolutely effective. Although we will apply appropriate measures to protect your Personal Information, we cannot guarantee the security of your Personal Information, and any transmission to us is at your own risk.

7.     Your Rights

Access, Correct, Restrict or Delete

We respect your rights to your personal information and data. You have the right to access, correct, request restriction or deletion of your information, or request how we use your personal information and data collected, as required by applicable law by contacting us at the email address below. Note that we may charge a reasonable fee for actions that you ask us to take with respect to your data. In addition, we reserve the right to first request you provide us with evidence verifying your identity before we take any action.

 

Complaints

If you believe your privacy rights have been violated, you may file a complaint with the Information and Privacy Commissioner of Ontario. To file a complaint with the Information and Privacy Commissioner of Ontario, contact the office of the Commissioner at:

Information and Privacy Commissioner of Ontario
2 Bloor St. East, Suite 1400, Toronto, Ontario M4W 1A8
Tel: 416.326.3333 or 1.800.387.0073 I Fax: 416.325.9195
Website: www.ipc.on.ca Email Address: info@ipc.on.ca

 

8.   Children's Privacy

Our Website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

 

9.   Third-Party Links and Disclaimer

Our Website may contain links to third-party websites that are not operated or controlled by Aldora Health. Please be aware that we are not responsible for the privacy practices or content of these external sites. When you follow a link to a third-party website, any information you provide is governed by that website's own privacy policy, which may differ from ours. We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect, use, and protect your information. Aldora Health disclaims all responsibility and liability for your use of such third-party websites.

10.   International Data Transfers

Aldora Health operates primarily within Canada, but in certain cases, your personal information may be transferred to, stored, or processed in other countries where privacy laws may differ. When we transfer data internationally, your personal information will be subject to the legal requirements of the applicable foreign jurisdictions. By using our Website, you acknowledge and consent to the potential international transfer of your personal information in accordance with these standards.

 

11.   Changes to This Privacy Policy

We reserve the right to update and change this Privacy Policy and will make our best effort to update the date “Last Updated” at the top of this page each time we make changes. You can review our most recent changes by visiting this page. By continuing to use our Website, you waive specific notice of, and accept all changes to our Privacy Policy made from time to time. We encourage you to return to this page each time you access our Website to ensure you have read our most recent Privacy Policy.

12.   Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Aldora Health
Email: olivia@aldora.health

By using our Website and services, you agree to the terms of this Privacy Policy.